12-12-2018, 08:16 AM
Your answer is in the question itself. The person who suggested it also provided you the answer with, don't you get it.
You have to publish quality posts with more insight. Just providing an information which solves a problem isn't enough these days. A post must resolve the situation permanently and also provide more information if the situation like that rises again.
Since yours is a support forum. I am guessing there isn't much to share. So, here is a food for thought. Ask your members what they want. Are they satisfied with your support or not? Only your audience can help you really in this type of situation.
Forums are big sites they are not like blog. Only posting discussions and topics which are needed isn't going to cut to the chase. You have to share information about your niche too. Articles that helps everyone in your niche. By this you will not only gain trust but also gain new customers for your product too.
I hope it helps.
You have to publish quality posts with more insight. Just providing an information which solves a problem isn't enough these days. A post must resolve the situation permanently and also provide more information if the situation like that rises again.
Since yours is a support forum. I am guessing there isn't much to share. So, here is a food for thought. Ask your members what they want. Are they satisfied with your support or not? Only your audience can help you really in this type of situation.
Forums are big sites they are not like blog. Only posting discussions and topics which are needed isn't going to cut to the chase. You have to share information about your niche too. Articles that helps everyone in your niche. By this you will not only gain trust but also gain new customers for your product too.
I hope it helps.
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